Policies

Booking

*Appointment Required

Referrals

Now Accepting NEW CLIENTS!

Were you referred? Be sure to mention their name

PPE

Currently, wearing a mask is no longer mandatory. They will still be used when there is a clinical indication or a request to do so.

Please note that RMTs have the right to refuse treatment at any time, to anyone,  if they deem the risk is greater than the benefit of providing Massage Therapy.

Payment Options

Cash, E-Transfer, Visa, Mastercard

Direct Billing

Note: Direct Billing is offered to most insurance companies however

individual plans vary and may not cover the full amount of each service

Feedback

If you love the massage, tell everyone!

If you think something could be improved, please let me know directly in person or via email to give me a chance to make it right.

Cancelling

I have reserved your appointment time JUST for you.

I require at least 24 hours notice for any cancellation/rescheduling. You can cancel or reschedule your appointment via your confirmation email by clicking on "cancel or reschedule here" or by calling the office at 905-359-0873 and leave a message.

If a true emergency presents itself that conflicts with your appointment, we ask that you notify us immediately through any medium necessary. You can email me at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from us to confirm cancellation BEFORE your missed appointment time. 

If you....

  • Cancel/change your appointment with at least 24 hours notice: no problem, no charge.

  • Cancel/change within 24 hours of your appointment for any reason: 50% of the full session rate will be charged. You can avoid this by sending someone in your place! If we are able to fill the appointment: no charge.

  • Cancel/change your appointment within 2 hours: Full charge, unless we can rebook that slot.

  • Failure to show up without notice: if you simply do not show up for any reason, with no notice, we will charge your card on file for the session.

  • IF YOU ARE IN LABOUR: minimum 2 hours notice required to cancel your appointment.

  • IF YOU ARE IN LABOUR and don't notify us and don't show up, we will charge the card on file the full rate for the session.

If you have circumstances that you  feel deserve special consideration, please let us know as soon as possible so that we can decide whether or not to make an exception to this policy.

However, please do not arrive to an appointment presenting symptoms of illness.